You can save time at the counter when you activate Accelerated Check-in online. Just provide your driver's license and contact information that are normally collected at pick-up and we will be ready when you arrive. You'll be on the road and on vacation before you know it!
After Hours Return:
Returning your vehicle after the location closes is easy with Alamo. We'll tell you where to park it; just drop the keys in the dropbox and you're on your way!
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Skip the rental counter lines and check-in directly by using Alamo's touch-screen kiosk. Check-in using the kiosk and a receipt-sized rental agreement is printed. You'll be directed to your rental car on the lot. At the exit booth, show the booth agent your rental agreement and driver's license - and simply drive away.
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No need to visit the counter or kiosk. You can go straight to your car!
In order to take advantage of this optional free service, you'll need to activate Accelerated Check-in online then choose the 'Skip the Counter' option. You will be required to confirm your protection options, agree to the Rental Agreement Terms & Conditions and enter a valid credit card (no charge is made until you return your vehicle). Simply print your rental agreement to bring with you, and you are all set! Go directly to your car, show the booth agent your rental agreement and driver's license - and get on the road!
There will be an additional charge of 12.00 CHF per day, maximum 120.00 CHF, excluding VAT for each additional authorized driver. Full rental conditions apply to all additional drivers.
Follow the sign to park the car in the rental return area. There is a drop box where the customer should leave the copy of the rental agreement and the keys. The vehicle remains the renter’s responsibility until it is checked in by an Alamo employee the next business day.
All car groups are available for renters above the age of 21. All drivers between the ages of 21 - 24 will be charged an underage fee of 19.90 CHF per day with a maximum charge of 199.00 CHF.
Vehicles can be driven in all European countries except Albania, Belarus, Bosnia, Kosovo, Moldova, Montenegro, Northern Macedonia, Russia, Kaliningrad region, Turkey and Ukraine. There are no additional fees for cross-border travel. No prior permission is required to leave the country with the vehicle.
Damage Waiver is an optional service. It reduces your financial liability to CHF 1500 bis CHF 3000 for theft and damage to the vehicle, its parts and accessories, provided the vehicle is used in accordance with the terms and conditions of the rental agreement.
Renters wishing to discuss or dispute any matters concerning damage to the rental vehicle may contact our customer service. Please email email@example.com
All rentals where the vehicle is not returned to the same location as pick-up will be subject to a one-way fee. Domestic and international one-way rentals are permitted to selected locations and must be pre-booked or authorized at the time of pick-up. The one-way fee varies based on car category, location and pick up date. The exact amount of the one-way fee will be displayed during the reservation process when entering the dates, desired route and car category.
All vehicles must be returned in the same fuel level. In case of differences, the renter pays the missing fuel according to the rental contract.
Personal Accident Cover
Our Personal Accident Cover provides you with financial compensation in the event of an accident with your rental vehicle or while getting in or out of the car. This coverage applies to the registered and named driver as well as their passengers for the duration of the rental. Coverage amounts: Up to CHF 30'000.00 per person in the event of disability, CHF 15'000.00 in the event of death.
VISA, American Express and MasterCard are accepted for payment and deposit for the rental. All customers are required to provide a deposit plus the cost of the rental by credit card. The deposit amount for car classes intermediate and below is CHF 2,000.00. The deposit amount for any car class above intermediate is CHF 3,000.00. Payment must be made with a valid credit card issued in the name of the renter.
Breakdown Service Enterprise provides the renter with a breakdown service. This includes a 24-hour emergency service, which organizes appropriate services for the renter to continue the journey or to tow the vehicle. The cost of the entire service will be charged to the customer. The service costs can be covered by Roadside Assistance Protection (RAP).
All drivers, renter and additional drivers, must produce a valid driving license at the time of rental. In addition to a valid driving license, the primary renter must further produce two proofs of address, an additional photographic identification - i.e. passport, and a major credit card in their own name. Proof of address - i.e. utility bill, credit card bill or bank statement - must be no more than three months old. Multiple-part driving license holders must produce all parts of their license. An international driving permit is required for anyone holding a non-European driving license. Additional ID or further identification checks may be requested if deemed necessary. This may include an identity check with external partners who may check details supplied against databases to which they have access.
Supplementary Liability Protection SLP (Third Party Liability) cover is required by law and included in all rates. Coverage limits: Third party bodily injury and or death as well as third party property damage up to 100.00 MIO. CHF.