Joensuu Car Rental

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Location Services

  • You can save time at the counter when you activate Accelerated Check-in online. Just provide your driver's license and contact information that are normally collected at pick-up and we will be ready when you arrive. You'll be on the road and on vacation before you know it!

  • Unavailable at this location

    Skip the rental counter lines and check-in directly by using Alamo's touch-screen kiosk. Check-in using the kiosk and a receipt-sized rental agreement is printed. You'll be directed to your rental car on the lot. At the exit booth, show the booth agent your rental agreement and driver's license - and simply drive away.

  • Unavailable at this location

    No need to visit the counter or kiosk. You can go straight to your car!

    In order to take advantage of this optional free service, you'll need to activate Accelerated Check-in online then choose the 'Skip the Counter' option. You will be required to confirm your protection options, agree to the Rental Agreement Terms & Conditions and enter a valid credit card (no charge is made until you return your vehicle). Simply print your rental agreement to bring with you, and you are all set! Go directly to your car, show the booth agent your rental agreement and driver's license - and get on the road!

  • Unavailable at this location

    After Hours Pick-up:

    Picking up your vehicle after the location closes is easy with Alamo. After Hours Pick-Up might require you follow a few additional steps, which you'll see in your confirmation email.

    After Hours Return:

    Returning your vehicle after the location closes is easy with Alamo. We'll tell you where to park it; just drop the keys in the dropbox and you're on your way!

Rental Policies

  • Additional drivers must meet all renter requirements. Additional drivers can be added to the contract at any rental branch. Additional charges will apply.

  • Out of hours return is available for all vehicle groups. Please contact the location as specific conditions may apply.
    The drop box is located on or next to the door of the rental location. Vehicles must be parked in the designated parking spaces. Rental vehicle keys and the completed rental agreement should be left in the drop box.

  • In Finland, the following rules apply for the minimum age and possession of a driver's license:
    Minimum Driving Age: 19 Years for all groups with the exception of Premium Wagon PWAR which is 25 years.
    A young drivers surcharge of 20.00 EUR per rental (incl. VAT) applies to renters aged 19 to 24.

  • A written permission and car registration documents provided by the rental company are mandatory to crossing the border. Please note that you must contact the rental branch at least 7 days before the rental agreement begins so that we can promise the necessary documents to you. Cross-border rentals are allowed to the following countries and a cross-border fee of 60.00 EUR (incl. VAT) will apply: Andorra, Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, France, Germany, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom

    Cross-border rentals to Russia are not possible. Customers traveling to Baltic States and Poland are held liable for 20% of the value of the rental vehicle. The required winter tires (without studs) for trips to foreign countries outside Scandinavia and the Baltics must be requested in advance, and the customer is held liable for all the costs related to tire change during winter season. In case of offence against Cross Border and Territorial Restrictions all protections lose their validity and the customer is held liable for full value of occurring costs and charges related to the rental.


  • Service available on request during branch opening hours only. It is available for an additional charge of EUR 155.00 (incl. VAT) applies per delivery and per collection in the Helsinki Metropolitan Area. Please contact the rental branch directly to arrange delivery and collection service.

    Delivery and collection services are also available to a limited extent outside the Helsinki Metropolitan Area. Please contact the rental branch directly for more information and prices.

  • One way rentals within Finland are possible (please see price list). International one way rentals are not permitted.

  • CDWTP Collision Damage Waiver and Theft Protection is included in all rentals in Finland. These products carry an excess of 2000 EUR in the event of damage or theft to the rental vehicle subject to the terms and conditions of your rental contract and applicable laws. This insurance product does not include damage to the tires or windshield of the vehicle.

  • EP Excess Protection is an optional coverage which reduces the renters financial responsibility in the event of damage or theft to the rental vehicle subject to the terms and conditions of your rental contract and applicable laws. This insurance product does not include damage to the tires or windshield of the vehicle. It is available for an additional fee of 10 EUR (incl. VAT) per day for all groups with the exception of commercial van groups which is 20 EUR (incl. VAT) per day to reduce the excess for damage and/or theft of the rental vehicle to 500 EUR per incident.
    If EP is not accepted or included the customer will be held liable for damages and theft of the rental vehicle for the amount of 2000 EUR. If EP is accepted and included in rates, the customer is only responsible for the amount of 500 EUR.

  • Refueling Service: All vehicles are rented with a full tank and the vehicle must be returned with the same level of fuel as at the start of the rental period. If the vehicle is not returned refilled, we will charge a service fee of 35.00 EUR (incl. VAT) and gas/diesel will be charged at a fixed rate. The fixed price changes according to the market price.

    Fuel Purchase Option: For your convenience, you may purchase a tank of fuel at the time of rental at a price that is competitive with local fuel stations. Please note that the price is depending on the vehicles tank size. This method eliminates the need for you to refill the tank before returning. Please be aware that we are unable to give a refund for unused fuel. Please check availability before the rental period at the rental branch or at the latest at the counter when you pick-up the rental car.

  • VISA and MasterCard credit cards are accepted. We do not accept any prepaid cards or debit cards (VISA Electron, Maestro card). Cash Payment is not accepted. The payment card must always be owned by the driver and be issued in his name (primary driver). At the time of rental, a refundable deposit is placed on your credit card to the amount of 300.00 EUR on top of the estimated rental charges to cover potential refueling costs and or minor damages. There must be sufficient credit on your card to cover all charges. The Rental Company reserves all rights for changes to deposit sums without prior notice. For rentals longer than 20 days, the total rental amount is charged upon pick-up of the vehicle. Please note, that payments with credit card may require the PIN of the credit card.

  • RAP Roadside Assistance Protection ensures continuation of journey, and protects against high service costs in case of following incidents for example: towing services due to punctured tire or accident, loss of car key, running out of fuel, stuck vehicle and flat battery starting necessities. RAP is available for a daily fee of 5.00 EUR (including VAT). If RAP is not accepted, customer is held liable for the full value of all roadside service costs.
    All services may only be ordered by a direct claim with 24-hour Roadside Assistance (tel. +358 20 787 000). Roadside Assistance service is operated by our third party provider Autoliitto. They shall also determine the type and extent of service required to ensure the renter stays mobile. In the case any damage to the rental vehicle occurs which is not covered by the rental company within the scope of the Roadside Asssitance Protection coverage, the renter is liable for such damage. 

  • The renter and the driver must be in possession of a valid driving license.
    Driving license printed with non-Roman Alphabet (Arabic, Japanese, Cyrillic etc.) must be complemented by an International driving license. For driving licenses from countries not part of the Geneva/ Vienna Convention on Road Traffic (e.g. China), the information in the foreign driving license must be written in a Latin alphabet, or accompanied by a translation into Finnish, Swedish, Norwegian, Danish, English, German or French by a reliable source.
    Besides the driver's license, renters from countries other than Finland will need to present a valid passport at the rental counter as proof of identity.

  • Protection coverage for the vehicle rented includes Third Party Liability with unlimited cover for personal injuries. Maximum cover for property damages is 5 million EUR.

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