Our office is located at the first floor in a -rent a car- section, in the middle part of terminal, next to entrance to footbridge connecting terminal with multilevel car park.
You can save time at the counter when you activate Accelerated Check-in online. Just provide your driver's license and contact information that are normally collected at pick-up and we will be ready when you arrive. You'll be on the road and on vacation before you know it!
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Skip the rental counter lines and check-in directly by using Alamo's touch-screen kiosk. Check-in using the kiosk and a receipt-sized rental agreement is printed. You'll be directed to your rental car on the lot. At the exit booth, show the booth agent your rental agreement and driver's license - and simply drive away.
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No need to visit the counter or kiosk. You can go straight to your car!
In order to take advantage of this optional free service, you'll need to activate Accelerated Check-in online then choose the 'Skip the Counter' option. You will be required to confirm your protection options, agree to the Rental Agreement Terms & Conditions and enter a valid credit card (no charge is made until you return your vehicle). Simply print your rental agreement to bring with you, and you are all set! Go directly to your car, show the booth agent your rental agreement and driver's license - and get on the road!
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After Hours Pick-up:
Picking up your vehicle after the location closes is easy with Alamo. After Hours Pick-Up might require you follow a few additional steps, which you'll see in your confirmation email.
After Hours Return:
Returning your vehicle after the location closes is easy with Alamo. We'll tell you where to park it; just drop the keys in the dropbox and you're on your way!
For each authorized additional driver a charge of EUR 4.00 per day excluding VAT will be applied. Full rental conditions apply to all additional drivers.
After Hours Pickups - After hours service is available at this location with 4 hours minimum advance notice. Please call reservations at 4858 621 08 88 for further information. There is a fee of 36.90 EUR for after hours service. This fee includes VAT.
After Hours Returns - There is a drop box at the counter where the customer should leave the keys. The vehicle should be parked on the level 5 of the multilevel car park which is outside the Terminal T1. Our parking places are in the section “A” of the level 5 with following numbers: 50.., 50.., 50.., 50.., 50… The customer should not leave a copy of the rental agreement with the keys. The customer does not need to leave contact information as this information is always requested from the customer at the beginning of the rental.
All car groups except the Luxury Elite SUV can be driven by the customers aged 21 years and above. A young driver fee in the amount of 6.15 EUR including VAT will apply for drivers aged between 21-24 and on the condition they possess a driving license minimum 1 year for car groups: Mini, Economy, Compact and minimum 2 years for car groups: Intermediate, Standard, Fullsize, Premium. The Luxury Elite SUV can be driven by the customers aged minimum 25 years and possessing a driving license minimum 2 years.
Collision Damage Waiver/Super Collision Damage Waiver/Theft Protection Plus is a package of insurance products for customers who do not have basic Collision Damage Waiver and Theft Protection - CDWTP - included in their rates and exempts the customer from financial liability in cases of theft and/or damage to the rental vehicle. This coverage excludes fire damage cover but includes cover for damages to windshields, tires and/or rims, mirrors, undercarriage (including muffler and oil sump), interior (including boot), registration plates, wipers and car aerial.
Vehicles can only be driven in all European countries except Albania, Belarus, Bosnia, Moldova, Montenegro, North Macedonia, Romania, Russia, Serbia, Turkey and Ukraine. A cross border fee of 61.50 EUR per rental will apply for all authorized countries and territories. In all cases, customers must inform the rental branch of their intention to leave the country with the vehicle and require authorization. Unauthorized cross border travels will result in a breach of contract and incur in a penalty charge of 500 EUR.
Collision Damage Waiver/Theft Protection (CDWTP) covers the renter in cases of damage and/or theft and attempted theft of the rental vehicle with the customer's liability limited to the applicable excess amount. If CDWTP is not included in the reservation, it is available for purchase at the rental counter. If purchased or included in the reservation, the car categories Mini and Economy have an excess amount of 400.00 EUR. Compact and Intermediate vehicles have an excess of 800.00 EUR, Large SUVs have a 1000.00 EUR excess and Passenger Vans and Premiums have a 1400.00 EUR excess. Before purchasing CDWTP it is advised to determine, if a personal coverage is adequate to cover damage, theft, loss of revenue, administration fees, diminishment of value, and any towing, storage or impound fees. If CDWTP is declined, the renter will be required to pay these charges and seek compensation through their carrier of personal coverage. CDWTP is not insurance.
If you wish to discuss or dispute any matters concerning damage to your rental vehicle, then please contact the Rental Company using the contact information below: EMail: firstname.lastname@example.org Phone: +48 665 301 393
All rentals where the vehicle is not returned to the same location as pick-up will be subject to a one-way fee. Domestic and international one-way rentals are permitted to selected locations and must be pre-booked or authorized at the time of pick-up. The one-way fee varies based on car category, location and pick up date. The exact amount of the one-way fee will be displayed during the reservation process when entering the dates, desired route and car category.
All vehicles are supplied with a full tank and must be returned in the same condition. The customer must pay for the missing fuel at the end of the rental. It is the customer's responsibility to refuel with the correct fuel type. If the vehicle is returned with less than a full tank, a refueling charge in the amount of 2.00 EUR per liter plus VAT will occur. Fuel prices are subject to change at any time.
Information regarding cross border has to be sent to Alamo together with reservation or the renter must advise that the vehicle will be taken across an international border at the time of rental. The cost of cross border is 61.50 EUR per rental including VAT. Cars are permitted to travel into all European countries with the exception of: Albania, Belarus, Bosnia-Herzegovina, Bulgaria, Cyprus, Estonia, Latvia, Lithuania, Macedonia, Montenegro, Romania, Russia, Serbia, Turkey and Ukraine. In order to arrange this type of travel please call the rental location. There is no minimum length of rental.
All major credit cards are accepted. Debit cards and cash payments are not accepted. All cards presented must be in the renter’s name. A security deposit plus the estimated cost of the rental will be taken at the time of rental. For the car categories Mini to Intermediate a deposit of 400.00 EUR is required. Passenger Vans, SUVs and Premiums require a deposit of 650.00 EUR.
All information for the roadside provider is listed on the rental contract. Roadside assistance is available 24-7.
In case of damage, accident or damaged - lost keys a tow truck from the insurance company is called. If the customer cannot continue his trip with the rented car a replacement will be provided. A phone number of the insurance company 24-7 is given to the customer with the car documents. No fees are charged for roadside assistance in the case of damage or accident. If the customer damages-loses the car keys and in cases of driver negligence or violation of the rental agreement the rental car company will charge the customer for all costs.
In the case of the loss of car documentation, renters will be charged with the contractual penalty to the amount of 100 PLN -incl VAT and for the loss of the vehicle keys the penalty will range between 1000-3000 PLN - excl VAT.
All drivers - primary renter and additional driver's must produce a valid driving license with a minimum validity of 1 year. All citizens from EU, EEA member states and countries with international bilateral agreements - Republic of Korea and Japan are allowed to use their driving license issued by their country of origin within Polish territory at all times.
Customers from USA, Canada and Australia should have a valid International Driving License - International Driving Permit - IDP issued by their country of origin.
Citizens of the Republic of China are obliged to submit their driving license at the Citizens Affairs Department to be authorized by a public notary and be translated by a sworn translator in order to obtain a Polish equivalent.
In addition to valid driving license, the primary renter must present a valid credit card in their own name.
Supplementary Liability Protection - Third Party Liability is included in the rate and provides cover up to Euro 5,210,000 for bodily injury and or death to third parties and up to EUR 1,050,000 for damage to third party property.