The rental counter is located across from the exit gate on the first floor of the Terminal building. No shuttle is required as the rental counter and rental vehicles are within walking distance.
You can save time at the counter when you activate Accelerated Check-in online. Just provide your driver's license and contact information that are normally collected at pick-up and we will be ready when you arrive. You'll be on the road and on vacation before you know it!
After Hours Pick-up:
Picking up your vehicle after the location closes is easy with Alamo. After Hours Pick-Up might require you follow a few additional steps, which you'll see in your confirmation email.
After Hours Return:
Returning your vehicle after the location closes is easy with Alamo. We'll tell you where to park it; just drop the keys in the dropbox and you're on your way!
Unavailable at this location
Skip the rental counter lines and check-in directly by using Alamo's touch-screen kiosk. Check-in using the kiosk and a receipt-sized rental agreement is printed. You'll be directed to your rental car on the lot. At the exit booth, show the booth agent your rental agreement and driver's license - and simply drive away.
Unavailable at this location
No need to visit the counter or kiosk. You can go straight to your car!
In order to take advantage of this optional free service, you'll need to activate Accelerated Check-in online then choose the 'Skip the Counter' option. You will be required to confirm your protection options, agree to the Rental Agreement Terms & Conditions and enter a valid credit card (no charge is made until you return your vehicle). Simply print your rental agreement to bring with you, and you are all set! Go directly to your car, show the booth agent your rental agreement and driver's license - and get on the road!
Additional Driver - 7.02 EUR per day for all car groups. All rental terms and conditions apply for additional drivers. Fee quoted is inclusive of VAT.
The customer must call +387 61 990 900 to schedule an after hours return with the Alamo location. The customer must reserve this service at least 24 hours in advance. An employee will be there to meet the customer, check in the vehicle and close the contract. When returning the rental please park vehicle on the public parking lot at Mostar Airport. In this lot will be marked parking spaces with the logo Alamo. The after hours pick up fee is 20 EUR plus VAT.
Mini and Economy - minimum age 21 years. Compact, Intermediate - Full Size - Specialty - minimum age 23 years. Maximum age to rent is 75 years old for all car categories. A fee of 17.55 EUR per day inclusive of VAT applies to drivers aged 21-22 for Compact, Intermediate, and Standard.
Cross border rentals are allowed within the European countries except Belarus, Bulgaria, Czech Republic, Romania, Russian Federation, Turkey, Ukraine and Kosovo. A prior written authorization is required. There is also an insurance premium fee that applies depending on the length of the trip and the country.
Process and publication of green card: These kind of rentals should be requested at least 7 working days prior the pickup date. Please contact the Reservations Department for further information. Process of publication of green card: Minimum time of publication of a green card is 7 working days. Charge 50.00 EUR. The green card covers the rented vehicle with basic insurance (T.P.I.) as long as it remains in the borders of the country for which it is issued. Road assistance or car replacement while driving abroad is not available. The rates above do not include VAT .
Collision Damage Waiver (CDW): Covers the vehicle's liability and fire with a deductible amount. CDW does not provide any coverage concerning damages to the underside of the vehicle, inside of the vehicle-saloon, wind shields, mirrors and tires. Any damage caused due to driver negligence and/or in breach of the Road Circulation Code which is the driving laws of the rental country is the responsibility of the renter and not covered by CDW. The Accident Statement should always be supplemented so that the insurances' coverage will be in effect. In case of car accident and damages, a police report is mandatory. Without a police report, the client takes full responsibility.
CDW Cost per day and deductible range:
8.00-15.00 EUR per day with a 600.00-3,000.00 EUR deductible for each designated car class.
The rates listed above do not include VAT.
Delivery and collection is available during office hours. If it is 0-9KM it is considered within city limits and a fee of 20 EUR will apply. If it is between 9-15KM it is considered out of city limits and a fee of 20 EUR plus .50 EUR per KM will be charged. Delivery and collection over 15KM is not allowed. Delivery and collection during the after-hours period is available on request and an additional night delivery charge of 20 EUR will apply. All drivers must be present to show their passport and confirm payment method. Please call our reservation team at +387 33 789 900, +387 33 555 255, +387 61 990 900 in order to set up this service. The rates above do not include VAT.
If you wish to discuss or dispute any matters concerning damage to your rental vehicle then please contact the Rental Company using the contact information below: firstname.lastname@example.org, +38733 555 255
One Way Drops are allowed with a minimum advance notice of 24 hours. Drop fees will apply for all one-ways to and from Sarajevo to Mostar, Tuzla and International one-ways from all Bosnia locations.
There is a refuelling charge of EUR 5.00 + tax per rental.
Visa, American Express, Diners and Mastercard credit cards are accepted. All cards presented must be in the renter’s name. A security deposit will be blocked on the credit card and the estimated cost of the rental will be charged at the time of pickup. The deposit will be released by the cardholder's bank upon notification of return of the vehicle. The car categories Mini and Economy require a deposit of 300.00 EUR, Compact and Intermediate 500.00 EUR and Standard and Full size vehicles require a 1000.00 EUR deposit. Debit cards, cash cards and cash are accepted as forms of payment for the rental or to purchase additional products. The deposit must be paid with a valid credit card. Please enquire at the local branch for details.
RENTER REQUIREMENTS - ALL DRIVERS, INCLUDING ADDITIONAL DRIVERS, MUST PRODUCE AT THE TIME OF RENTAL A VALID INTERNATIONAL OR EUROPEAN UNION DRIVING LICENSE VALID FOR AT LEAST 24 MONTHS, IDENTITY CARD OR PASSPORT WITH PHOTO AND A MAJOR DEBIT OR CREDIT CARD IN THEIR NAME. INTERNATIONAL DRIVING PERMIT REQUIRED WITH ALL NON-EUROPEAN LICENSES IF THE DRIVING LICENSE IS WRITTEN IN A LANGUAGE OR CHARACTERS DIFFERENT TO THOSE OF THE RENTING COUNTRY. PLEASE NOTE, WE RESERVE THE RIGHT TO REQUEST ADDITIONAL ID OR CONDUCT FURTHER IDENTIFICATION CHECKS IF NEEDED.