Exit Customs, make a left as if you are returning to Ticket counter. Do not go through the terminal exit doors. Car rental counter is on your right 20 feet from the Customs exit.
You can save time at the counter when you activate Accelerated Check-in online. Just provide your driver's license and contact information that are normally collected at pick-up and we will be ready when you arrive. You'll be on the road and on vacation before you know it!
Unavailable at this location
Skip the rental counter lines and check-in directly by using Alamo's touch-screen kiosk. Check-in using the kiosk and a receipt-sized rental agreement is printed. You'll be directed to your rental car on the lot. At the exit booth, show the booth agent your rental agreement and driver's license - and simply drive away.
Unavailable at this location
No need to visit the counter or kiosk. You can go straight to your car!
In order to take advantage of this optional free service, you'll need to activate Accelerated Check-in online then choose the 'Skip the Counter' option. You will be required to confirm your protection options, agree to the Rental Agreement Terms & Conditions and enter a valid credit card (no charge is made until you return your vehicle). Simply print your rental agreement to bring with you, and you are all set! Go directly to your car, show the booth agent your rental agreement and driver's license - and get on the road!
Unavailable at this location
After Hours Pick-up:
Picking up your vehicle after the location closes is easy with Alamo. After Hours Pick-Up might require you follow a few additional steps, which you'll see in your confirmation email.
After Hours Return:
Returning your vehicle after the location closes is easy with Alamo. We'll tell you where to park it; just drop the keys in the dropbox and you're on your way!
All additional drivers must meet all rental requirements.
Additional drivers must appear at the rental counter with the primary renter.
Additional drivers must sign the rental agreement.
An additional daily fee may apply for any additional drivers.
Additional Driver fee is waived for spouses
The additional driver can only be added to the contract at the pick up location.
Customer must pre-arrange after hours service in advance
After hours service is available at no additional cost
Minimum age to rent a vehicle is 21, and maximum rental age is 99 years.
Drivers between the ages of 21 and 24 will incur an additional daily fee.
Driving restricted within the island of Tortola only.
Customer must pre-arrange delivery or collection of vehicle in advance
Delivery and Collection available at no charge to hotels and marina
All one way rentals must be booked in advance and are subject to availability. One way charges apply and are payable at time of rental. One way charges cannot be prepaid.
Collision Damage Waiver-Theft Protection with Deductible (CDW-TP) is not insurance. The purchase of CDW-TP is optional and not required in order to rent a vehicle. If you purchase CDW-TP, the rental company agrees, subject to the actions listed on the rental agreement that invalidate CDW-TP, to contractually waive your responsibility for the cost of damage to or loss of the vehicle after the deductible of up to $1,000.00 USD, depending on car class. If CDW-TP and CDW-TPD are both declined, the renter is responsible for the full cost of damage or the full value of the vehicle.
Please be aware that most auto insurance policies from outside Tortola do not provide coverage in Tortola. Employees of the local rental car company are not qualified to evaluate the adequacy of the customer's personal auto insurance coverage. The customer should contact their insurance company in advance of the pick-up date for the rental with any questions regarding their specific coverage.
As a customer, you have a choice as to how you would like to pay for fuel.
Option 1: We Refill
This option allows the renter to pay Alamo at the end of the rental for gas used but not replaced. Price per gallon will be higher than local fuel prices. A 25% surcharge will apply.
Option 2: You Refill
This option allows the renter to return the vehicle with a full tank of gas to avoid extra fuel charges.
Credit card, with available credit and in the renter's name, must be presented. The signature on the back must match the name imprinted on the card. In addition, if the renter has an online transaction, the number and name printed on the card presented by renter must match the name and number stored for the online transaction.
Credit Cards Honored: American Express®, MasterCard®, VISA®
An authorization in the amount of the total cost of the rental plus 15% may be taken at the time of rental. This authorization amount may be used toward damages of vehicles or late charges.
Debit/check cards are considered to be any non-credit card American Express®, MasterCard®, VISA®, Diners Club®, Discover® logo. Debit/Check cards are not accepted at this location.
If renting with cash a deposit in the amount of $1500 plus the cost of the rental will be taken at the time of rental. This deposit amount may be used toward damages of vehicles or late charges.
Roadside Plus (RSP) - If selected and paid for at the time of rental, Owner offers Roadside Plus, which provides 24/7 roadside assistance without additional charge.
RSP includes replacement of lost keys (including remote entry devices), flat tire service (if no inflated spare is available, vehicle will be towed) and fuel delivery service (limited supply to help reach nearest gas station).
Must meet the location's minimum age requirements.
Present a valid driver's license from country of origin. A temporary BVI (British Virgin Islands) drivers license is required by law for all drivers at a cost of $10.00 USD if renting for more than 30 days. Temporary license is good for 90 days and must be paid for in cash. If renter has a local drivers license, no need to purchase temporary license.
Present a major credit card in renter's name at the time of rental.
International drivers must provide a valid license from their country of residence. In addition to the drivers license, if the characters are not in English or Latin characters, an international drivers permit is recommended. If the drivers license is in characters other than Latin, an International permit is required or a Notarized English Translation is accepted.
Third Party Liability (TPL) the purchase of TPL is optional. You may purchase TPL for an additional fee. TPL provides you with coverage for damages and injuries to third parties which are accident-related expenses not pertaining to the rented vehicle, up to the policy limits, subject to actions that invalidate TPL. No deductible applies.
Please be aware that most auto insurance policies from outside Tortola do not provide coverage in Tortola. Employees of the local rental car company are not qualified to evaluate the adequacy of the customer's personal auto insurance coverage. The customer should contact their insurance company in advance of the pickup date for the rental with any questions regarding their specific coverage.